What is Tennis Express?
Tennis Express is a leading retailer of tennis gear, apparel, and shoes. The company offers a wide selection of products from top brands, including Adidas, Babolat, HEAD, Wilson, New Balance, and more. Tennis Express also offers a great selection of tennis string, grips, accessories, and more.
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What is the Return Policy for Tennis Express?
Tennis Express offers a 30-day return policy for products purchased on their website. If you are not satisfied with your purchase, you may return it for a full refund within 30 days of the original purchase date. The item must be in its original condition, with original tags attached and with no signs of use.
How to Return an Item to Tennis Express
If you are not satisfied with your purchase, you may return it to Tennis Express within 30 days of the original purchase date. To return an item, please follow these steps:
- Step 1: Log into your account and locate the order you wish to return.
- Step 2: Select the item(s) you wish to return and click “Return Item(s).”
- Step 3: Select the reason for the return from the dropdown menu and click “Continue.”
- Step 4: Print out the pre-paid return label and attach it to the package.
- Step 5: Drop off your package at the nearest UPS store or call UPS to arrange a pickup.
- Step 6: Once your return is received and inspected, your refund will be processed and a credit will be applied to your original method of payment.
What Items Cannot Be Returned to Tennis Express?
The following items cannot be returned to Tennis Express:
- Items that have been used, worn, or washed
- Items with removed or altered tags
- Special orders or customized items
- Closeout items
- Tennis strings
- Gift cards
Can I Exchange an Item for a Different Size or Color?
Yes, you can exchange an item for a different size or color. To exchange an item, please follow the same return process outlined above and place a new order for the item you wish to receive.
When Will I Receive My Refund?
Once your return is received and inspected, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days. Please keep in mind that it may take additional time for the credit to appear on your statement.
Do I Have to Pay for the Return Shipping?
Tennis Express provides a pre-paid return label for customers located in the United States. Customers located outside of the United States will be responsible for the cost of return shipping.
Do I Have to Use the Pre-Paid Return Label?
Yes, customers located in the United States must use the pre-paid return label provided by Tennis Express. Customers located outside of the United States must arrange their own return shipping.
Will I Be Refunded the Original Shipping Cost?
Yes, you will be refunded the original shipping cost. The credit will be applied to your original method of payment within 7-10 business days.
Contacting Tennis Express
If you have any questions or concerns about returning an item to Tennis Express, please contact their customer service team. You can reach their customer service team via email at [email protected] or by phone at 888-362-7366. You can also contact them via their live chat feature on their website or through their social media channels.
Conclusion
Returning an item to Tennis Express is easy and straightforward. Simply log into your account, select the item(s) you wish to return, print out the pre-paid return label, and drop off your package at the nearest UPS store. You can expect to receive your refund within 7-10 business days. If you have any questions or concerns about returning an item to Tennis Express, please contact their customer service team.