What is Tennis Express?
Tennis Express is an online retailer that specializes in selling tennis apparel, shoes, and accessories. Located in Houston, Texas, the company has been in business since 1996 and is one of the top-rated tennis specialty stores in the United States. Tennis Express offers a variety of products including apparel, footwear, racquets, strings, bags, and accessories from some of the biggest tennis brands in the world, such as Nike, Adidas, Wilson, Babolat, and Dunlop.
Shipping Times & Policies
At Tennis Express, customers have the option to choose from a variety of shipping methods and rates. The length of time it takes for a package to arrive depends on the shipping method selected, the destination, and any processing delays.
Standard Shipping Options
Tennis Express offers the following standard shipping options:
- UPS Ground: This is the most economical shipping option. Delivery times vary from 1-5 business days, depending on the destination.
- UPS 3 Day Select: This option guarantees delivery within 3 business days.
- UPS 2nd Day Air: This option guarantees delivery within 2 business days.
- UPS Next Day Air: This option guarantees delivery within 1 business day.
International Shipping Options
Tennis Express also offers the following international shipping options:
- UPS Worldwide Express: This option guarantees delivery in 2-3 business days.
- UPS Worldwide Express Plus: This option guarantees delivery in 1-2 business days.
Processing Times
Tennis Express strives to process and ship orders as quickly as possible. In most cases, orders are processed and shipped within 1-2 business days. However, there may be delays due to high order volumes, or if the order includes customizations or special requests.
Delivery Times
Once an order is shipped, delivery times vary depending on the shipping method and destination. In general, it takes 1-5 business days for orders shipped via UPS Ground to arrive, 2 business days for orders shipped via UPS 2nd Day Air, and 1 business day for orders shipped via UPS Next Day Air. For international orders, it takes 2-3 business days for orders shipped via UPS Worldwide Express, and 1-2 business days for orders shipped via UPS Worldwide Express Plus.
Shipping Costs
The cost of shipping an order depends on the shipping method, destination, and weight of the package. Tennis Express offers free ground shipping on orders over $50. Customers can also select different shipping options and calculate the cost of shipping before completing the checkout process.
Tracking Information
Once an order is shipped, customers will receive an email with a tracking number and a link to track their package on the UPS website.
Returns & Exchanges
Tennis Express offers a 30-day return policy on unused and unopened merchandise. Customers must obtain a return authorization number from customer service before returning any items. The customer is responsible for the return shipping costs.
Customer Service
Tennis Express has a dedicated customer service team available to answer questions about orders, shipping, returns, and exchanges. Customers can contact customer service via phone or email.
Conclusion
Tennis Express is one of the top-rated online retailers for tennis apparel, shoes, and accessories. Customers have the option to choose from a variety of shipping methods and rates. In most cases, orders are processed and shipped within 1-2 business days. Delivery times vary depending on the shipping method and destination. Tennis Express offers free ground shipping on orders over $50. Customers can also track their packages on the UPS website and return unused and unopened items within 30 days.